Issues with AI-based bot responses

Incident Report for ChatBot

Resolved

This incident has been resolved.

Posted Aug 12, 2025 - 15:54 CEST

Update

We are continuing to investigate this issue.

Posted Aug 12, 2025 - 15:45 CEST

Update

We’re still actively looking into this issue.

Posted Aug 12, 2025 - 15:00 CEST

Update

We are continuing our efforts to fix this issue.

Posted Aug 12, 2025 - 14:14 CEST

Update

We are actively working to resolve this issue.

Posted Aug 12, 2025 - 13:43 CEST

Update

We continue to work on resolving this issue.

Posted Aug 12, 2025 - 13:13 CEST

Update

We are continuing to investigate this issue.

Posted Aug 12, 2025 - 12:49 CEST

Update

We are continuing to investigate this issue.

Posted Aug 12, 2025 - 12:29 CEST

Update

We are continuing to investigate this issue.

Posted Aug 12, 2025 - 12:09 CEST

Update

We are continuing to investigate this issue.

Posted Aug 12, 2025 - 11:49 CEST

Update

We are continuing to investigate this issue.

Posted Aug 12, 2025 - 11:29 CEST

Investigating

We're receiving reports regarding issues with bots not providing AI-based answers from the Knowledge Hub section. We're currently investigating this issue.

Posted Aug 12, 2025 - 11:02 CEST

This incident affected: Chat widget and Integrations.