Database issue

Incident Report for ChatBot

Resolved

This incident has been resolved.
Posted Apr 13, 2020 - 22:12 CEST

Update

The database is responding once again. The application and other components are operational. We are continuing to monitor for any further issues.
Posted Apr 13, 2020 - 19:54 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 13, 2020 - 19:44 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 13, 2020 - 19:34 CEST

Investigating

We've noticed a problem with our database, there might be problems with logging into the application or using its components. Our team is investigating the issue.
Posted Apr 13, 2020 - 19:26 CEST
This incident affected: API, Integrations, and Web Application.